Digital Transformation and the changing Role of Student Administrators: A Case Study

Information and communication technology is at the core of administrative work and it has a significant influence on work and on the work environment. This paper presents a study designed at understanding the digital transformation of student administration at a large university. Through quantitative and qualitative data, different aspects of the digital workplace are highlighted. The study is part of the preparation for a new student information system that will radically change the work processes of student administrators. The current state of the transformation is described with help of the demand-control-support theory. Results indicate that motivational factors score less well than hygiene factors. The paper concludes by discussing possible strategies for increased resilience during the transition to a new student information system.